Out of Hours Care

Out of Hours Service

We provide a 24/7 emergency service staffed by our own vets and nurses. We feel that it is very important that our clients do not have to travel to another practice or night service, often some distance away, with a sick or injured pet.

If you need to speak to a vet outside the usual office hours, please call the usual number 01380 728505.

The call will be directed to a nurse or receptionist, who will then contact the duty vet. We do not use answerphones. If you are concerned please call, as we are happy to talk to you and check your pet over if you wish, rather than leave you to worry overnight.

If you’re worried, please call.

The duty vet is assisted by a duty nurse who cares for the in-patients, and can carry out blood tests and assist with emergency surgery as needed. Out of hours consultations will incur extra charges.

Overnight Care

Should your pet need to be hospitalised with us, rest assured that he or she will be under our care at all times. The nurses taking part in the out of hours rota are all fully-qualified registered RVNs.

Night care

After our premises close at 7pm, the Duty Veterinary Nurse will confer with the Duty Vet about your pet’s needs.

The minimum care will consist of continuous monitoring until 10pm and then night checks at 11pm and 3am and then full care from 7am. More frequent checks, up to continuous attendance, will be given when appropriate. A listening device is used when the nurse is out of the ward.

The duty vet is available on call should the Veterinary Nurse have any cause to be concerned about your pet’s condition. At times other than for scheduled checks, the Veterinary Nurse will be on the premises but may be asleep.

Sundays and Bank Holidays

Your pet will be under the continuous care of our nurses during daytime hours. The duty vet will visit your pet during the morning and agree the treatment plan with the duty nurse, with further attendance as required. You are welcome to visit by prior arrangement.